Text Items

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Overview

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When to Use Text Items

• Quick FAQs and policies
• Company information
• Product descriptions
• Short reference materials
• Content that changes frequently

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Requirements

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Step-by-Step Process

1. Navigate to Knowledge Base
   • Go to the Knowledge Base section in your dashboard
   • Click “Add Free Text” button
2. Enter Item Details
   • Text Name: Enter a descriptive name (1-100 characters)
     • Example: “Return Policy 2024”
     • Example: “Business Hours - Customer Service”
   • Text Content: Enter or paste your text content
     • Minimum: 50 characters
     • Maximum: 5,000 characters
     • Must contain actual content (not just whitespace)
3. Validate and Save
   • Review your content
   • Click “Save” button
   • Processing starts automatically

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Text Item Examples

Name: "Return Policy - Electronics"
Content: "We offer a 30-day return policy on all electronics. Items must be in original condition with all packaging and accessories. Refunds are processed within 5-7 business days after we receive the return. Shipping costs are non-refundable unless the item was defective."

Name: "Customer Service Hours"
Content: "Our customer service is available:
Monday-Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Sunday: Closed
Holiday hours may vary. Check our website for holiday schedules."

Name: "Product X - Technical Specs"
Content: "Product X features:
- Dimensions: 10" x 8" x 2"
- Weight: 1.5 lbs
- Power: 120V AC, 60Hz
- Warranty: 2 years
- Compatibility: Windows 10+, macOS 11+, Linux"

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Text Limits

• Minimum: 50 characters
• Maximum: 5,000 characters

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