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Overview

Text items allow you to add free-form text content directly to your knowledge base. Create text item form showing name and content fields

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When to Use Text Items

Text items are ideal for:
  • Quick FAQs and policies
  • Company information
  • Product descriptions
  • Short reference materials
  • Content that changes frequently

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Requirements

FieldRequirementValidation
Text NameRequired1-100 characters, not whitespace only
Text ContentRequiredMinimum 50 characters, maximum 5,000 characters, not whitespace only

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Step-by-Step Process

  1. Navigate to Knowledge Base
  2. Enter Item Details
    • Text Name: Enter a descriptive name (1-100 characters)
      • Example: “Return Policy 2024”
      • Example: “Business Hours - Customer Service”
    • Text Content: Enter or paste your text content
      • Minimum: 50 characters
      • Maximum: 5,000 characters
      • Must contain actual content (not just whitespace)
  3. Validate and Save
    • Review your content
    • Click “Save” button
    • Processing starts automatically
Text items are processed instantly. Ensure your content is accurate before saving, as you’ll need to edit the title or delete and recreate to change content.

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Text Item Examples

Example 1: Return Policy 
Name: "Return Policy - Electronics"
Content: "We offer a 30-day return policy on all electronics. Items must be in original condition with all packaging and accessories. Refunds are processed within 5-7 business days after we receive the return. Shipping costs are non-refundable unless the item was defective."
Example 2: Business Hours 
Name: "Customer Service Hours"
Content: "Our customer service is available:
Monday-Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Sunday: Closed
Holiday hours may vary. Check our website for holiday schedules."
Example 3: Product Specifications 
Name: "Product X - Technical Specs"
Content: "Product X features:
- Dimensions: 10" x 8" x 2"
- Weight: 1.5 lbs
- Power: 120V AC, 60Hz
- Warranty: 2 years
- Compatibility: Windows 10+, macOS 11+, Linux"

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Text Limits

  • Minimum: 50 characters
  • Maximum: 5,000 characters
  • Recommended: 100-2,000 characters for optimal performance
For longer content, consider breaking it into multiple focused text items rather than one large item. This improves retrieval accuracy.

Creating Items

Overview of all item creation types

File Items

Learn how to upload documents

URL Items

Learn how to import web content

Managing Items

Organize and manage your knowledge base