Engineer-validated best practices for the knowledge base will be added here over time.Documentation Index
Fetch the complete documentation index at: https://docs.tryhamsa.com/llms.txt
Use this file to discover all available pages before exploring further.
Content Tips
- Use clear, specific language — agents retrieve and cite content verbatim, so precision matters
- Give items descriptive names so you can find and manage them later
- Keep each item focused on one topic; splitting large documents by chapter or section generally works better than a single large upload
- Include dates in names for versioned content (e.g. “Return Policy - 2024”)
Related Documentation
Creating Items
Learn how to create knowledge base items
Managing Items
Organize and maintain your knowledge base
Status Lifecycle
Monitor item processing and health