Dashboard Sections
The dashboard is organized into four key areas, each designed to answer specific questions about your system:Overview
High-level heartbeat. View live session counts, total volume trends, and aggregate duration metrics to understand overall system activity at a glance.
Performance
Technical health. Analyze system latency, response times, and reliability to ensure your agents are performing optimally.
Satisfaction & Outcome
Customer sentiment. Track CSAT scores, Net Promoter Score (NPS), and sentiment analysis to measure user happiness and call resolution effectiveness.
Live Calls
Real-time monitoring. Watch calls as they happen, view live statuses, and join active sessions as a listener for quality assurance.
Common Use Cases
| Goal | Best Tab |
|---|---|
| ”Is the system busy right now?” | Overview (Live Sessions) |
| “Are my agents too slow?” | Performance (Latency Metrics) |
| “Are customers happy?” | Satisfaction (CSAT & Sentiment) |
| “I need to listen to a call now.” | Live Calls |