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The Dashboard is your command center for monitoring and analyzing your voice AI system. It provides real-time visibility into active calls, comprehensive performance metrics, and deep insights into customer satisfaction.

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Dashboard Sections

The dashboard is organized into four key areas, each designed to answer specific questions about your system:

Overview

High-level heartbeat. View live session counts, total volume trends, and aggregate duration metrics to understand overall system activity at a glance.

Performance

Technical health. Analyze system latency, response times, and reliability to ensure your agents are performing optimally.

Satisfaction & Outcome

Customer sentiment. Track CSAT scores, Net Promoter Score (NPS), and sentiment analysis to measure user happiness and call resolution effectiveness.

Live Calls

Real-time monitoring. Watch calls as they happen, view live statuses, and join active sessions as a listener for quality assurance.

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Common Use Cases

GoalBest Tab
”Is the system busy right now?”Overview (Live Sessions)
“Are my agents too slow?”Performance (Latency Metrics)
“Are customers happy?”Satisfaction (CSAT & Sentiment)
“I need to listen to a call now.”Live Calls

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Accessing the Dashboard

The Dashboard is the default landing page when you log in to the platform. You can always return to it by clicking Dashboard in the main navigation menu.