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Overview

This comprehensive guide covers everything you need to integrate with Hamsa’s platform, including REST APIs, real-time WebSocket connections, the Voice Agents SDK, webhooks, and the tool system. Whether you’re building a simple integration or a complex production system, this guide has you covered.
What This Guide Covers:
  • Authentication methods for all API types
  • REST API integration patterns
  • Real-time Speech-to-Text and Text-to-Speech APIs
  • Voice Agents Web SDK
  • Webhook integration for event-driven architectures
  • Tool system for extending agent capabilities
  • Error handling and edge cases
  • Rate limiting and quota management
  • Production best practices

Authentication

Hamsa uses different authentication methods depending on the API type. Understanding these is crucial for successful integration.

API Key Token Authentication

Used for all REST API endpoints.
# Header format
Authorization: Token <YOUR_API_KEY>

# Example request
curl -X GET https://api.tryhamsa.com/v1/voice-agents \
  -H "Authorization: Token sk_live_abc123xyz789" \
  -H "Content-Type: application/json"
Security Best Practices:
  • Never expose API keys in client-side code
  • Store keys in environment variables or secure vaults
  • Use separate keys for development and production
  • Rotate keys periodically
  • Use least-privilege keys when possible

Bearer Token (JWT) Authentication

Used for webhooks and tool authentication that the user adds to the system.
# Header format
Authorization: Bearer <JWT_TOKEN>

# Example
Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9...

Custom Header Authentication

For tools and integrations that require custom authentication schemes.
{
  "headers": [
    {
      "name": "X-API-Key",
      "value": "your_custom_api_key"
    },
    {
      "name": "X-Client-ID",
      "value": "client_123"
    }
  ]
}

Getting Your API Key

1

Create Account

Sign up at Hamsa Agents
2

Navigate to API Keys

Go to SettingsAPI Keys in the dashboard
3

Create New Key

Click Create API Key and provide a descriptive name
4

Copy and Store Securely

Copy the key immediately - it won’t be shown again

REST API Integration

Base URL

All REST API requests use the following base URL:
https://api.tryhamsa.com

API Versioning

Hamsa provides multiple API versions. Use the version specified in the endpoint path:
/v1/voice-agents     # Version 1
/v2/voice-agents     # Version 2 (recommended for new integrations)
Some v1 endpoints are marked as deprecated in the API reference. For these endpoints, migrate to the v2 equivalent when available. Endpoints not marked as deprecated are fully supported.

Request Format

All requests should include:
Content-Type: application/json
Authorization: Token <YOUR_API_KEY>

Response Format

Almost all responses follow a consistent structure: Success Response:
{
  "success": true,
  "data": {
    // Response data
  }
}
Error Response:
{
  "success": false,
  "error": {
    "code": "ERROR_CODE",
    "message": "Human-readable error message",
    "details": {}
  }
}

Core API Endpoints

Voice Agents

MethodEndpointDescription
POST/v2/voice-agentsCreate a new voice agent
GET/v2/voice-agentsList all voice agents
GET/v2/voice-agents/{id}Get agent details
PATCH/v2/voice-agents/{id}Update an agent
POST/v1/voice-agents/cloneClone an existing agent
POST/v1/voice-agents/callInitiate a call with an agent
Create Agent Example:
const response = await fetch('https://api.tryhamsa.com/v2/voice-agents', {
  method: 'POST',
  headers: {
    'Authorization': 'Token sk_live_abc123',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    name: 'Customer Support Agent',
    preamble: 'You are a helpful customer support agent...',
    greeting: 'Hello! How can I help you today?',
    language: 'en-US',
    voiceId: 'voice_abc123'
  })
});

const data = await response.json();
console.log('Created agent:', data.data.id);

Phone Numbers

MethodEndpointDescription
GET/v1/voice-agents/phone-numberList phone numbers
POST/v1/voice-agents/phone-numberAdd a phone number
DELETE/v1/voice-agents/phone-numberDelete a phone number
POST/v1/voice-agents/assign-numberAssign number to agent
POST/v1/voice-agents/unassignUnassign number from agent
POST/v1/voice-agents/phone-number/callMake outbound call

Knowledge Base

MethodEndpointDescription
POST/v1/voice-agents/knowledge-baseCreate knowledge item
GET/v1/voice-agents/knowledge-base/listList all items
GET/v1/voice-agents/knowledge-base/{id}Get item details
PATCH/v1/voice-agents/knowledge-base/{id}Update item
DELETE/v1/voice-agents/knowledge-base/{id}Delete item
POST/v1/voice-agents/knowledge-base/{id}/urlAdd URL to item
POST/v1/voice-agents/knowledge-base/toggle-activationActivate/deactivate item
Knowledge Base Item Types:
  • TEXT - Structured text content (50-5,000 characters)
  • FILE - PDF, DOCS, DOC, TXT, HTML, EPUB.
  • URL - Web pages (up to 100 URLs per item)

Web Tools (Custom API Integration)

MethodEndpointDescription
POST/v2/web-toolCreate a web tool
GET/v2/web-tool/listList all tools
PATCH/v2/web-tool/{id}Update a tool
POST/v1/voice-agents/web-tool/test-api-toolTest a tool
POST/v1/voice-agents/web-tool/toggle-activationActivate/deactivate

Campaigns (Outbound Calling)

MethodEndpointDescription
POST/v1/voice-agents/campaignsCreate campaign
GET/v1/voice-agents/campaignsList campaigns
GET/v1/voice-agents/campaigns/{id}Get campaign details
PATCH/v1/voice-agents/campaigns/{id}Update campaign
POST/v1/voice-agents/campaigns/{id}/pausePause campaign
POST/v1/voice-agents/campaigns/{id}/resumeResume campaign
POST/v1/voice-agents/campaigns/{id}/cancelCancel campaign
POST/v1/voice-agents/campaigns/{id}/retryRetry failed calls

Call History & Conversations

MethodEndpointDescription
POST/v1/voice-agents/conversations/listList calls with filters
GET/v1/voice-agents/conversation/{id}Get call details
POST/v1/voice-agents/join-callJoin active call as listener

Media Processing (Jobs)

MethodEndpointDescription
POST/v1/jobs/transcribeTranscribe audio/video
POST/v1/jobs/text-to-speechGenerate speech from text
POST/v1/jobs/ai-contentGenerate AI Docs
GET/v1/jobsGet job status
POST/v1/jobs/allList all jobs

Real-Time APIs

Real-Time Speech-to-Text (WebSocket)

Connect to the real-time STT endpoint for live transcription:
const ws = new WebSocket('wss://api.tryhamsa.com/v1/realtime/ws?api_key=YOUR_API_KEY');

ws.onopen = async () => {
  // Get audio from microphone
  const stream = await navigator.mediaDevices.getUserMedia({ audio: true });
  const mediaRecorder = new MediaRecorder(stream);
  const chunks = [];

  mediaRecorder.ondataavailable = (e) => chunks.push(e.data);

  mediaRecorder.onstop = async () => {
    const blob = new Blob(chunks);
    const buffer = await blob.arrayBuffer();
    const base64 = btoa(String.fromCharCode(...new Uint8Array(buffer)));

    ws.send(JSON.stringify({
      type: 'stt',
      payload: {
        audioBase64: base64,
        language: 'ar',
        isEosEnabled: true,
        eosThreshold: 0.3
      }
    }));
  };

  mediaRecorder.start();
  setTimeout(() => mediaRecorder.stop(), 3000); // Record 3 seconds
};

ws.onmessage = (event) => {
  if (typeof event.data === 'string') {
    try {
      const json = JSON.parse(event.data);
      if (json.type === 'error') {
        console.error('Error:', json.payload.message);
      }
    } catch {
      // Plain text transcription result
      console.log('Transcription:', event.data);
    }
  }
};
Supported Audio Formats:
  • linear16 - 16-bit linear PCM
  • mulaw - 8-bit μ-law

Real-Time Text-to-Speech (REST)

Standard TTS Request:
const response = await fetch('https://api.tryhamsa.com/v1/realtime/tts', {
  method: 'POST',
  headers: {
    'Authorization': 'Token sk_live_abc123',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    text: 'Hello, how can I help you today?',
    voiceId: 'voice_abc123',
    speed: 1.0,
    pitch: 1.0
  })
});

const audioBlob = await response.blob();
const audioUrl = URL.createObjectURL(audioBlob);
Streaming TTS Request: If you are facing any issues while working with this endpoint, please refer to this JSFiddle which has a solution our team created as an example.
const response = await fetch('https://api.tryhamsa.com/v1/realtime/tts-stream', {
  method: 'POST',
  headers: {
    'Authorization': 'Token sk_live_abc123',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    text: 'This is a longer text that will be streamed...',
    voiceId: 'voice_abc123'
  })
});

// Process streaming response
const reader = response.body.getReader();

while (true) {
  const { done, value } = await reader.read();
  if (done) break;

  // Process audio chunk
  playAudioChunk(value);
}

Voice Agents SDK Integration

The Hamsa Voice Agents SDK provides a seamless way to embed voice interactions into web applications.

Installation

npm install @hamsa-ai/voice-agents-sdk
Or via CDN:
<script src="https://unpkg.com/@hamsa-ai/voice-agents-sdk@latest/dist/index.umd.js"></script>

Basic Usage

import { HamsaVoiceAgent } from '@hamsa-ai/voice-agents-sdk';

// Initialize
const agent = new HamsaVoiceAgent('YOUR_API_KEY');

// Start conversation
await agent.start({
  agentId: 'agent_abc123',
  params: {
    user_name: 'John Doe',
    user_id: 'user_123',
    session_id: 'session_abc'
  },
  voiceEnablement: true,
  userId: 'user_123'
});

// Event listeners
agent.on('callStarted', ({ jobId }) => {
  console.log('Call started:', jobId);
});

agent.on('transcriptionReceived', (text) => {
  console.log('User said:', text);
});

agent.on('answerReceived', (text) => {
  console.log('Agent said:', text);
});

agent.on('agentStateChanged', (state) => {
  // state: 'idle' | 'initializing' | 'listening' | 'thinking' | 'speaking'
  updateUI(state);
});

agent.on('callEnded', () => {
  console.log('Call ended');
});

agent.on('error', (error) => {
  console.error('Error:', error);
});

Advanced Configuration

await agent.start({
  agentId: 'agent_abc123',
  voiceEnablement: true,

  // Custom parameters (echoed in webhooks)
  params: {
    application_id: '12345',
    user_id: 'user_789',
    session_id: 'sess_abc',
    custom_data: JSON.stringify({ key: 'value' })
  },

  // User tracking
  userId: 'user_789',

  // iOS optimization
  preferHeadphonesForIosDevices: true,

  // Platform-specific connection delays
  connectionDelay: {
    android: 3000,  // Android needs longer delay
    ios: 500,
    default: 1000
  },

  // Audio capture for third-party services
  onAudioData: (audioData) => {
    thirdPartyWebSocket.send(audioData);
  },

  // Client-side tools
  tools: [
    {
      function_name: 'getUserInfo',
      description: 'Get user information',
      parameters: [
        { name: 'userId', type: 'string', description: 'User ID' }
      ],
      required: ['userId'],
      fn: async (userId) => {
        return await fetchUserInfo(userId);
      }
    }
  ]
});

Audio Controls

// Volume control
agent.setVolume(0.8);
const volume = agent.getOutputVolume();

// Microphone control
agent.setMicMuted(true);
agent.setMicMuted(false);
const isMuted = agent.isMicMuted();

// Audio levels
const inputLevel = agent.getInputVolume();
const outputLevel = agent.getOutputVolume();

// Frequency data for visualization
const inputFreqData = agent.getInputByteFrequencyData();
const outputFreqData = agent.getOutputByteFrequencyData();

Analytics & Monitoring

// Get comprehensive analytics
const analytics = agent.getCallAnalytics();
console.log(analytics);
/*
{
  connectionStats: { quality: 'good', connectionAttempts: 1, ... },
  audioMetrics: { userAudioLevel: 0.8, agentAudioLevel: 0.3, ... },
  performanceMetrics: { callDuration: 60000, responseTime: 1200, ... },
  participants: [...],
  trackStats: { totalTracks: 2, activeTracks: 2, ... }
}
*/

// Real-time connection quality
agent.on('connectionQualityChanged', ({ quality, metrics }) => {
  if (quality === 'poor') {
    showNetworkWarning();
  }
});

// Custom events from agent
agent.on('customEvent', (eventType, eventData, metadata) => {
  if (eventType === 'tool_execution') {
    console.log('Tool called:', eventData.toolName);
  }
});

Conversation Control

// Pause conversation
agent.pause();

// Resume conversation
agent.resume();

// End conversation
agent.end();

// Get current job ID
const jobId = agent.getJobId();

Webhook Integration

Webhooks provide real-time notifications about call events, transcriptions, and outcomes.

Webhook Events

EventDescriptionWhen Triggered
call.startedCall beginsCall initiated
call.answeredCall connectedUser picks up
transcription.updateReal-time speechUser/agent speaks
tool.executedTool calledAgent uses tool
call.endedCall completesCall terminates

Setting Up Webhooks

1

Create Webhook Endpoint

Create a publicly accessible HTTPS endpoint that accepts POST requests.
2

Configure in Dashboard

Navigate to your agent’s settings and add the webhook URL.
3

Set Authentication

Configure Bearer token authentication for security.
4

Handle Events

Implement handlers for different event types.

Webhook Configuration

{
  "webhookUrl": "https://api.yourcompany.com/webhook/hamsa",
  "webhookAuth": {
    "authKey": "bearer",
    "authSecret": "Bearer your_secret_token_here"
  }
}

Webhook Handler Implementation

const express = require('express');
const app = express();

app.use(express.json());

// Verify Bearer token
function verifyToken(req, res, next) {
  const authHeader = req.headers.authorization;
  const expectedToken = process.env.WEBHOOK_SECRET;

  if (authHeader !== expectedToken) {
    return res.status(401).json({ error: 'Unauthorized' });
  }
  next();
}

app.post('/webhook/hamsa', verifyToken, async (req, res) => {
  const event = req.body;

  try {
    switch (event.eventType) {
      case 'call.started':
        await handleCallStarted(event);
        break;
      case 'call.ended':
        await handleCallEnded(event);
        break;
      case 'transcription.update':
        await handleTranscription(event);
        break;
      case 'tool.executed':
        await handleToolExecution(event);
        break;
    }

    // Respond quickly to acknowledge receipt
    res.status(200).json({ received: true });

  } catch (error) {
    console.error('Webhook error:', error);
    // Still return 200 to prevent retries
    res.status(200).json({ received: true, error: true });
  }
});

async function handleCallEnded(event) {
  const { conversationId, conversationRecording, transcription, outcomeResult } = event.data.data;

  // Extract echoed identifiers
  const applicationId = outcomeResult.application_id;
  const userId = outcomeResult.user_id;

  // Extract collected data
  const extractedData = {
    expectedSalary: outcomeResult.expectedSalary,
    noticePeriod: outcomeResult.noticePeriod,
    sentiment: outcomeResult.sentiment_score
  };

  // Update your database
  await database.calls.update({
    where: { applicationId },
    data: {
      conversationId,
      recordingUrl: conversationRecording,
      transcript: transcription,
      ...extractedData,
      completedAt: new Date()
    }
  });
}

Call Ended Payload Structure

{
  "eventType": "call.ended",
  "callId": "call_uuid_12345",
  "timestamp": "2024-01-15T14:35:00.000Z",
  "projectId": "proj_abc123",
  "agentId": "agent_xyz789",
  "agentName": "Customer Support Agent",
  "data": {
    "timestamp": "2024-01-15T14:35:00.000Z",
    "data": {
      "conversationId": "conv-123-abc-456-def",
      "conversationRecording": "https://storage.tryhamsa.com/recordings/conv-123.mp3",
      "transcription": [
        { "Agent": "Hello! How can I help you today?" },
        { "User": "I need help with my order." },
        { "Agent": "I'd be happy to help. What's your order number?" },
        { "User": "It's ORD-12345." }
      ],
      "outcomeResult": {
        "application_id": "12345",
        "user_id": "user-789",
        "session_id": "sess-abc-def",
        "order_number": "ORD-12345",
        "issue_type": "order_inquiry",
        "resolved": true,
        "sentiment_score": 0.8
      }
    }
  }
}

Webhook Best Practices

Respond Quickly

Return 200 OK within 5 seconds to avoid timeouts

Process Async

Queue events for async processing after acknowledging

Implement Idempotency

Use callId + eventType + timestamp to detect duplicates

Secure Endpoints

Use HTTPS and Bearer token authentication

Error Handling

HTTP Status Codes

StatusMeaningAction
200SuccessProcess response
400Bad RequestCheck request parameters
401UnauthorizedVerify API key
403ForbiddenCheck permissions
404Not FoundVerify resource ID
429Rate LimitedWait and retry with backoff
500Server ErrorRetry with exponential backoff
503Service UnavailableRetry later

Common Error Codes

Error codes are created by adding two pieces of numbers, first piece refers to the system part responsible for that error, and the second is the status code. Status code is always the last three numbers.
CodeDescriptionResolution
10403Invalid or missing API keyCheck API key format and validity
10404Resource doesn’t existVerify resource ID
10400Request validation failedCheck request body format
10429Too many requestsImplement rate limiting

Error Handling Pattern

async function apiRequest(endpoint, options = {}) {
  const maxRetries = 3;
  let lastError;

  for (let attempt = 1; attempt <= maxRetries; attempt++) {
    try {
      const response = await fetch(`https://api.tryhamsa.com${endpoint}`, {
        ...options,
        headers: {
          'Authorization': `Token ${process.env.HAMSA_API_KEY}`,
          'Content-Type': 'application/json',
          ...options.headers
        }
      });

      const data = await response.json();

      if (!response.ok) {
        // Handle specific error codes
        switch (response.status) {
          case 401:
            throw new AuthenticationError('Invalid API key');
          case 404:
            throw new NotFoundError(data.error?.message || 'Resource not found');
          case 429:
            // Rate limited - wait and retry
            const retryAfter = response.headers.get('Retry-After') || 60;
            await sleep(retryAfter * 1000);
            continue;
          case 500:
          case 503:
            // Server error - retry with backoff
            if (attempt < maxRetries) {
              await sleep(Math.pow(2, attempt) * 1000);
              continue;
            }
            throw new ServerError(data.error?.message || 'Server error');
          default:
            throw new APIError(data.error?.message || 'API request failed', response.status);
        }
      }

      return data;

    } catch (error) {
      lastError = error;

      // Don't retry on authentication or validation errors
      if (error instanceof AuthenticationError || error instanceof ValidationError) {
        throw error;
      }

      // Retry on network errors
      if (attempt < maxRetries && error.name === 'NetworkError') {
        await sleep(Math.pow(2, attempt) * 1000);
        continue;
      }
    }
  }

  throw lastError;
}

function sleep(ms) {
  return new Promise(resolve => setTimeout(resolve, ms));
}

Rate Limiting & Quotas

Rate Limits

Endpoint TypeLimitWindow
Standard APIs100 requestsPer minute
Realtime APIs and Websocket Connections100 requestsPer minute

Rate Limit Headers

X-RateLimit-Limit: 100
X-RateLimit-Remaining: 95
X-RateLimit-Reset: 1609459200

Handling Rate Limits

async function handleRateLimit(response) {
  if (response.status === 429) {
    const retryAfter = response.headers.get('Retry-After');
    const resetTime = response.headers.get('X-RateLimit-Reset');

    // Wait for the specified time
    const waitTime = retryAfter
      ? parseInt(retryAfter) * 1000
      : (parseInt(resetTime) - Date.now());

    console.log(`Rate limited. Waiting ${waitTime}ms before retry...`);
    await sleep(waitTime);

    return true; // Indicates retry is needed
  }
  return false;
}

Storage Quotas

ResourceFree TierStarter TierCreator TierPro TierBusiness TierEnterprise
Knowledge Base1 MB5 MB10 MB50 MB100 MB300 MB
URLs per Item100100100100100100
AgentsUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Phone NumbersUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited

Edge Cases & Best Practices

Network Connectivity Issues

// Implement connection health checks
class ConnectionMonitor {
  constructor(sdk) {
    this.sdk = sdk;
    this.reconnectAttempts = 0;
    this.maxReconnectAttempts = 5;

    this.sdk.on('connectionQualityChanged', ({ quality }) => {
      if (quality === 'lost') {
        this.handleDisconnection();
      }
    });

    this.sdk.on('reconnecting', () => {
      console.log('Attempting to reconnect...');
    });

    this.sdk.on('reconnected', () => {
      this.reconnectAttempts = 0;
      console.log('Reconnected successfully');
    });
  }

  async handleDisconnection() {
    if (this.reconnectAttempts >= this.maxReconnectAttempts) {
      this.notifyUser('Connection lost. Please refresh the page.');
      return;
    }

    this.reconnectAttempts++;
    const backoffTime = Math.pow(2, this.reconnectAttempts) * 1000;

    await sleep(backoffTime);

    try {
      await this.sdk.reconnect();
    } catch (error) {
      this.handleDisconnection();
    }
  }
}

Handling Partial Responses

// Handle partial webhook data
function processWebhookPayload(payload) {
  const { outcomeResult } = payload.data?.data || {};

  // Safely extract with defaults
  const data = {
    applicationId: outcomeResult?.application_id ?? null,
    userId: outcomeResult?.user_id ?? null,
    expectedSalary: outcomeResult?.expectedSalary ?? 'Not provided',
    noticePeriod: outcomeResult?.noticePeriod ?? 'Not provided',
    sentiment: outcomeResult?.sentiment_score ?? null
  };

  // Log missing critical fields
  if (!data.applicationId) {
    console.warn('Missing application_id in webhook payload');
  }

  return data;
}

Concurrent Request Management

// Use a request queue for concurrent operations
class RequestQueue {
  constructor(maxConcurrent = 5) {
    this.maxConcurrent = maxConcurrent;
    this.running = 0;
    this.queue = [];
  }

  async add(requestFn) {
    return new Promise((resolve, reject) => {
      this.queue.push({ fn: requestFn, resolve, reject });
      this.process();
    });
  }

  async process() {
    if (this.running >= this.maxConcurrent || this.queue.length === 0) {
      return;
    }

    this.running++;
    const { fn, resolve, reject } = this.queue.shift();

    try {
      const result = await fn();
      resolve(result);
    } catch (error) {
      reject(error);
    } finally {
      this.running--;
      this.process();
    }
  }
}

// Usage
const queue = new RequestQueue(3);

const results = await Promise.all([
  queue.add(() => fetchAgent(1)),
  queue.add(() => fetchAgent(2)),
  queue.add(() => fetchAgent(3)),
  queue.add(() => fetchAgent(4)),
  queue.add(() => fetchAgent(5))
]);

Idempotency for Critical Operations

// Idempotent operation wrapper
async function idempotentOperation(operationId, operation) {
  const key = `operation:${operationId}`;

  // Check if already processed
  const cached = await redis.get(key);
  if (cached) {
    return JSON.parse(cached);
  }

  // Execute operation
  const result = await operation();

  // Cache result with TTL
  await redis.setex(key, 86400, JSON.stringify(result));

  return result;
}

// Usage
await idempotentOperation(
  `create-agent-${sessionId}`,
  () => createVoiceAgent(agentConfig)
);

Graceful Degradation

// Fallback strategy for service unavailability
async function callWithFallback(primaryFn, fallbackFn, options = {}) {
  const { timeout = 5000, retries = 2 } = options;

  for (let i = 0; i <= retries; i++) {
    try {
      const result = await Promise.race([
        primaryFn(),
        sleep(timeout).then(() => { throw new TimeoutError(); })
      ]);
      return result;
    } catch (error) {
      if (i === retries) {
        console.warn('Primary service failed, using fallback');
        return fallbackFn();
      }
      await sleep(Math.pow(2, i) * 1000);
    }
  }
}

// Usage
const result = await callWithFallback(
  () => fetchFromPrimaryAPI(),
  () => fetchFromCachedData(),
  { timeout: 3000, retries: 2 }
);

Production Deployment Checklist

Security

  • API keys stored in secure vault/environment variables
  • HTTPS enabled for all endpoints
  • Bearer token authentication for webhooks
  • Input validation on all endpoints
  • Rate limiting implemented
  • Secrets rotated regularly
  • Audit logging enabled

Reliability

  • Retry logic with exponential backoff
  • Circuit breaker pattern for external calls
  • Idempotency for critical operations
  • Dead letter queue for failed webhooks
  • Health check endpoints
  • Graceful shutdown handling

Monitoring

  • Error tracking (Sentry, etc.)
  • API metrics (latency, error rates)
  • Webhook delivery monitoring
  • Call analytics dashboard
  • Alerting for anomalies
  • Log aggregation

Performance

  • Connection pooling
  • Request queuing
  • Response caching where appropriate
  • Async processing for webhooks
  • Database query optimization
  • CDN for static assets

Next Steps


Support

Document Version: 1.0
Last Updated: 2026-01-07
API Version: v2.0.0