Overview
This comprehensive guide covers everything you need to integrate with Hamsa’s platform, including REST APIs, real-time WebSocket connections, the Voice Agents SDK, webhooks, and the tool system. Whether you’re building a simple integration or a complex production system, this guide has you covered.What This Guide Covers:
- Authentication methods for all API types
- REST API integration patterns
- Real-time Speech-to-Text and Text-to-Speech APIs
- Voice Agents Web SDK
- Webhook integration for event-driven architectures
- Tool system for extending agent capabilities
- Error handling and edge cases
- Rate limiting and quota management
- Production best practices
Authentication
Hamsa uses different authentication methods depending on the API type. Understanding these is crucial for successful integration.API Key Token Authentication
Used for all REST API endpoints.Bearer Token (JWT) Authentication
Used for webhooks and tool authentication that the user adds to the system.Custom Header Authentication
For tools and integrations that require custom authentication schemes.Getting Your API Key
1
Create Account
Sign up at Hamsa Agents
2
Navigate to API Keys
Go to Settings → API Keys in the dashboard
3
Create New Key
Click Create API Key and provide a descriptive name
4
Copy and Store Securely
Copy the key immediately - it won’t be shown again
REST API Integration
Base URL
All REST API requests use the following base URL:API Versioning
Hamsa provides multiple API versions. Use the version specified in the endpoint path:Some v1 endpoints are marked as deprecated in the API reference. For these endpoints, migrate to the v2 equivalent when available. Endpoints not marked as deprecated are fully supported.
Request Format
All requests should include:Response Format
Almost all responses follow a consistent structure: Success Response:Core API Endpoints
Voice Agents
Create Agent Example:
Phone Numbers
Knowledge Base
Knowledge Base Item Types:
TEXT- Structured text content (50-5,000 characters)FILE- PDF, DOCS, DOC, TXT, HTML, EPUB.URL- Web pages (up to 100 URLs per item)
Web Tools (Custom API Integration)
Campaigns (Outbound Calling)
Call History & Conversations
Media Processing (Jobs)
Real-Time APIs
Real-Time Speech-to-Text (WebSocket)
Connect to the real-time STT endpoint for live transcription:linear16- 16-bit linear PCMmulaw- 8-bit μ-law
Real-Time Text-to-Speech (REST)
Standard TTS Request:Voice Agents SDK Integration
The Hamsa Voice Agents SDK provides a seamless way to embed voice interactions into web applications.Installation
Basic Usage
Advanced Configuration
Audio Controls
Analytics & Monitoring
Conversation Control
Webhook Integration
Webhooks provide real-time notifications about call events, transcriptions, and outcomes.Webhook Events
Setting Up Webhooks
1
Create Webhook Endpoint
Create a publicly accessible HTTPS endpoint that accepts POST requests.
2
Configure in Dashboard
Navigate to your agent’s settings and add the webhook URL.
3
Set Authentication
Configure Bearer token authentication for security.
4
Handle Events
Implement handlers for different event types.
Webhook Configuration
Webhook Handler Implementation
- Node.js
- Python
Call Ended Payload Structure
Webhook Best Practices
Respond Quickly
Return 200 OK within 5 seconds to avoid timeouts
Process Async
Queue events for async processing after acknowledging
Implement Idempotency
Use callId + eventType + timestamp to detect duplicates
Secure Endpoints
Use HTTPS and Bearer token authentication
Error Handling
HTTP Status Codes
Common Error Codes
Error codes are created by adding two pieces of numbers, first piece refers to the system part responsible for that error, and the second is the status code. Status code is always the last three numbers.Error Handling Pattern
Rate Limiting & Quotas
Rate Limits
Rate Limit Headers
Handling Rate Limits
Storage Quotas
Edge Cases & Best Practices
Network Connectivity Issues
Handling Partial Responses
Concurrent Request Management
Idempotency for Critical Operations
Graceful Degradation
Production Deployment Checklist
Security
- API keys stored in secure vault/environment variables
- HTTPS enabled for all endpoints
- Bearer token authentication for webhooks
- Input validation on all endpoints
- Rate limiting implemented
- Secrets rotated regularly
- Audit logging enabled
Reliability
- Retry logic with exponential backoff
- Circuit breaker pattern for external calls
- Idempotency for critical operations
- Dead letter queue for failed webhooks
- Health check endpoints
- Graceful shutdown handling
Monitoring
- Error tracking (Sentry, etc.)
- API metrics (latency, error rates)
- Webhook delivery monitoring
- Call analytics dashboard
- Alerting for anomalies
- Log aggregation
Performance
- Connection pooling
- Request queuing
- Response caching where appropriate
- Async processing for webhooks
- Database query optimization
- CDN for static assets
Next Steps
API Reference
Complete API endpoint documentation
Voice Agents Web SDK
Full SDK reference and examples
Webhook Guide
Deep dive into webhook integration
Tool System
Integrate external APIs with agents
Support
Contact Support
Get help from our technical team
Documentation
Browse complete documentation
Document Version: 1.0
Last Updated: 2026-01-07
API Version: v2.0.0
Last Updated: 2026-01-07
API Version: v2.0.0