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Overview

Get up and running with Call History quickly. Follow these steps to view, filter, and analyze your voice conversations.

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Prerequisites

Before getting started, ensure you have:
  • An active project selected
  • Appropriate permissions to view call history
  • At least one completed or in-progress call

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Quick Start Steps

  1. Navigate to Call History
  2. View Calls
    • Browse recent calls in the list view
    • Calls are sorted by time (most recent first) by default
    • Default filters show: COMPLETED, FAILED, IN_PROGRESS, FORWARDED
  3. Filter and Search
    • Use date range presets (Today, This Week, This Month, etc.)
    • Filter by status (COMPLETED, FAILED, IN_PROGRESS, etc.)
    • Filter by channel (Web, Telephone)
    • Search by call ID, user number, or agent ID
  4. View Call Details
    • Click any call row to open the details drawer
    • Explore tabs: Overview, Conversation, Logs, Outcomes
    • For active calls: Click “Start Live Monitoring” to join as a listener, then use “Send instruction to agent…” to send real-time prompts
    • Export call data or transcript if needed

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Next Steps

Now that you’ve accessed your call history:
  • Viewing Calls - Learn detailed steps for filtering, searching, and sorting calls
  • Call Details - Understand call details drawer and all available information
  • Best Practices - Optimize your call history usage for analysis

Introduction

Learn more about Call History features and capabilities

Viewing Calls

Detailed guide on filtering, searching, and sorting calls

Call Details

How to view and analyze individual call information

Dashboard Overview

Monitor overall system performance