Overview
Get up and running with Call History quickly. Follow these steps to view, filter, and analyze your voice conversations.Prerequisites
Before getting started, ensure you have:- An active project selected
- Appropriate permissions to view call history
- At least one completed or in-progress call
Quick Start Steps
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Navigate to Call History
- Go to the Call History section in your dashboard
- Or navigate via Dashboard → Call History
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View Calls
- Browse recent calls in the list view
- Calls are sorted by time (most recent first) by default
- Default filters show: COMPLETED, FAILED, IN_PROGRESS, FORWARDED
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Filter and Search
- Use date range presets (Today, This Week, This Month, etc.)
- Filter by status (COMPLETED, FAILED, IN_PROGRESS, etc.)
- Filter by channel (Web, Telephone)
- Search by call ID, user number, or agent ID
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View Call Details
- Click any call row to open the details drawer
- Explore tabs: Overview, Conversation, Logs, Outcomes
- For active calls: Click “Start Live Monitoring” to join as a listener, then use “Send instruction to agent…” to send real-time prompts
- Export call data or transcript if needed
Next Steps
Now that you’ve accessed your call history:- Viewing Calls - Learn detailed steps for filtering, searching, and sorting calls
- Call Details - Understand call details drawer and all available information
- Best Practices - Optimize your call history usage for analysis