Web tools only work when the agent is deployed via the Hamsa Voice Agents SDK. They do not function on phone calls.
What Web Tools Can Do
Since web tools run as JavaScript in the browser, they can do anything your web application can:- Navigate the user — take them to a specific page (e.g., “Show me the backpacks” → navigate to
/products/backpacks) - Open UI elements — show a modal, expand a panel, trigger a popup
- Interact with the page — scroll to a section, highlight an element, fill a form
- Read page data — get the current URL, check cart contents, read form values
- Call client-side APIs — access local storage, query IndexedDB, use browser APIs
How They Work
Registering Web Tools
Web tools are registered as JavaScript functions when starting a conversation via the SDK:Return Values
Web tools can return:- A string — simple confirmation sent back to the agent
- A JSON object — structured data the agent (or flow) can use
Behavior in Single Prompt vs Flow Agents
Single Prompt Agents
- The agent decides when to call the tool based on conversation context
- The return value (string or JSON) is sent back to the LLM as-is
- The model uses it as context for its next response
- No structured extraction — the model interprets the response naturally
Flow Agents
- Web tools are used via Web Tool Nodes
- You can extract specific values from JSON responses using output mapping
- The extracted values can be used in transitions to route the conversation
- You can configure a processing message the agent speaks while the tool runs
Examples
Website Navigation
Opening a Modal
Reading Cart Data
Form Submission
Versioning
Like server-side tools, web tools are tracked via persistent IDs. When you register a tool in your SDK code, use the Persistent ID provided in the dashboard if you want to link it to a dashboard-managed tool record. This ensures that any call logs or analytics in the dashboard are correctly associated with the specific web tool.Related
Tools Overview
Overview of all tool types
Web Tool Node (Flow Agent)
Using web tools in flow agent nodes
Voice Agents Web SDK
Full SDK reference including tool registration
Function Tools
Server-side API call tools