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Overview

Intelligence features are optional AI capabilities you can enable per agent in the Call Settings section of your configuration. Each can be enabled or disabled independently.

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Gender Detection

Detects the caller’s likely gender and injects this context into the conversation, allowing the agent to use appropriate forms of speech. This is especially helpful for Arabic-speaking agents where gendered language forms are common. To enable: Call Settings → User Gender Detection toggle When enabled, you can instruct your agent how to use this information in your prompt: 
When greeting users, be respectful and use appropriate language.

- If the caller is detected as male: Use "sir" as appropriate
- If the caller is detected as female: Use "ma'am" as appropriate
- If gender is unknown: Use gender-neutral language

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Smart Call End

Automatically detects when a conversation is complete and ends the call gracefully, without requiring the user to explicitly hang up. To enable: Call Settings → Smart Call End toggle The default prompt terminates the call when: (1) all customer inquiries have been resolved, (2) the conversation has reached a natural conclusion, (3) the customer’s goal has been achieved, or (4) further conversation would be unproductive. When enabled, a text area appears below the toggle where you can customize the end-call prompt. A Restore default button resets the prompt to the built-in default.

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Speaker Identification Beta

Distinguishes between different speakers on the same call and tracks who said what throughout the conversation. To enable: Call Settings → Speaker Identification toggle Useful for speakerphone calls, family or joint account calls, or any scenario where multiple people are on the line. Works best with clear audio and distinct voices.
Do not use Speaker Identification for authentication or security purposes.

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Agentic RAG

Enables the agent to decide when to search the knowledge base, rather than searching on every turn. Adds latency but improves accuracy for complex questions. To enable: Knowledge Base section → Agentic RAG toggle Requires at least one knowledge base item to be attached.

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Language Dialect Switcher

Switches the agent’s language or dialect instantly when the user requests a change. For example, an agent configured with Egyptian Arabic can switch to Gulf Arabic mid-conversation if the caller asks. To enable: Call Settings → Language/Dialect Switcher toggle This feature is designed for Arabic dialect variation. English operates with a single general speech recognition model.

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Next Steps

Write Effective Prompts

Leverage intelligence features in your prompts

Call Behavior Settings

Configure timing and interaction controls

Knowledge Base

Set up a knowledge base for Agentic RAG

Testing Agents

Test your agent before going live