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What are Outcomes?

Outcomes allow you to extract structured, formatted data from your AI agent conversations. Define a schema that specifies exactly what information to capture, and your agent will automatically extract and return that data in a consistent JSON format after each call, enabling seamless integration with your CRM, databases, and business systems.
Key Features:
  • Structured Data Extraction - Convert free-form conversations to JSON
  • Custom Schemas - Define any data structure you need
  • Type Safety - Support for strings, numbers, booleans, objects, and arrays
  • Visual Builder - Create schemas without writing code
  • JSON Editor - Advanced users can edit raw JSON Schema
  • Real-time Validation - Catch errors before saving

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How It Works

The outcome system transforms unstructured conversations into structured data:
  1. Define Schema - Specify what data to extract (name, email, intent, etc.)
  2. Configure Agent - Add the schema to your agent’s outcome settings
  3. Conduct Call - Agent has a conversation with the user
  4. Extract Data - AI analyzes the conversation against your schema
  5. Return Results - Structured data sent via webhook or available in call history

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Supported Data Types

Primitive Types
  • String - Text data, names, descriptions, notes
  • Number - Quantities, amounts, ratings, scores
  • Boolean - Yes/no questions, flags, binary decisions
Complex Types
  • String with Enum - Predefined categories and classifications
  • Object - Nested structures for grouped related data
  • Array - Lists of items, collections, repeated data

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Common Use Cases

Sales Call Qualification
  • Extract lead information and company details
  • Capture budget ranges and purchase timelines
  • Identify pain points and qualification status
Appointment Scheduling
  • Gather patient/customer information
  • Capture preferred dates and time slots
  • Record appointment types and requirements
Customer Feedback Collection
  • Collect satisfaction ratings and scores
  • Identify positive and negative aspects
  • Capture additional comments and follow-up preferences
Order Processing
  • Extract customer and shipping information
  • Capture ordered items with quantities and prices
  • Record payment methods and order totals

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Getting Started

Choose your implementation path based on how you want to work with outcomes:

Configure in Dashboard

Build outcome schemas using the visual builder or JSON editor. Perfect for defining data structures and testing extraction logic.

Access via API

Retrieve outcome data programmatically from completed calls. Ideal for integrating extracted data with your systems.

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Learn More

Webhooks

Receive outcome data in real-time

Call History

View outcome results in the dashboard

Single Prompt Agents

Configure outcomes for Single Prompt Agents

Flow Agents

Set up outcomes in Flow Agents