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Overview

Give your AI agents a unique voice that represents your brand. Choose from our extensive library of over 100 professional AI voices across multiple languages, dialects, and styles, or create custom voices tailored to your specific needs.
Voice Features:
  • 100+ Professional Voices - Diverse selection of high-quality AI voices
  • Multiple Languages - English and Arabic support
  • Regional Dialects - Authentic accents for your target market
  • Voice Styles - Conversational and narrator options
  • Custom Voice Cloning - Create unique voices from your own audio
  • Easy Integration - Select and preview voices directly in agent settings

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Why Voice Selection Matters

Your agent’s voice is often the first impression customers have of your business. The right voice can:
  • Build Trust - Professional, clear voices establish credibility
  • Match Your Brand - Align voice personality with brand identity
  • Improve Engagement - Natural, friendly voices keep customers engaged
  • Enhance Understanding - Clear pronunciation improves comprehension
  • Target Markets - Regional dialects connect with local audiences
Voice selection is one of the most important decisions when creating an AI agent. Take time to preview multiple options and test voices in real scenarios.

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Voice Library

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Available Voices

Our voice library includes: Languages:
  • English - Multiple accents (US, UK, Australian, etc.)
  • Arabic - Regional dialects (Egyptian, Gulf, Levantine, etc.)
Gender Options:
  • Male voices
  • Female voices
Voice Styles:
  • Conversational - Natural, friendly tone for customer interactions
  • Narrator - Clear, articulate tone for announcements and information

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Voice Organization

Voices are organized into tabs for easy access:
  1. All Voices - Browse the complete library
  2. Favorite Voices - Quick access to your preferred voices
  3. Currently Used - Voices recently used in your agents
  4. My Voices - Custom voices you’ve created

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Voice Selection Process

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Browsing and Filtering

Find the perfect voice using our filtering system: Filter by:
  • Gender (Male, Female, Both)
  • Language (English, Arabic, Both)
  • Style (Conversational, Narrator, Both)
  • Dialect (Arabic regions only)
Search:
  • Search by voice name
  • Real-time results as you type

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Previewing Voices

Before selecting a voice:
  1. Click the play button on any voice card
  2. Listen to the audio sample
  3. Compare multiple voices side-by-side
  4. Test with your actual use case in mind
Preview at least 3-5 voices before making your final selection. What sounds good on first listen might not be ideal for your specific use case.

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Selecting a Voice

For Single Prompt Agents:
  1. Open agent configuration
  2. Navigate to Voice Settings section
  3. Click “Select Voice”
  4. Browse, filter, and preview voices
  5. Click on a voice card to select it
For Flow Agents:
  • Set a global voice for the entire flow
  • Override voice at the node level for specific scenarios
  • Use different voices for different conversation stages

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Voice Characteristics

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Understanding Voice Styles

Conversational Voices:
  • Natural speaking patterns
  • Friendly and engaging tone
  • Best for: Customer service, sales, support calls
  • Sounds like a helpful person having a conversation
Narrator Voices:
  • Clear, articulate delivery
  • Professional and authoritative tone
  • Best for: Announcements, instructions, information delivery
  • Sounds like a professional presenter

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Regional Dialects (Arabic)

Match your voice to your target market: Egyptian Arabic
  • Widely understood across Middle East
  • Great for broad regional appeal
  • Common in media and entertainment
Gulf Arabic (Saudi, UAE)
  • Preferred in GCC markets
  • Professional business tone
  • Regional authenticity
Levantine (Jordan, Syria, Lebanon)
  • Clear, widely understood
  • Formal and informal options
  • Regional connection
Selecting the correct dialect ensures natural pronunciation and helps your agent connect authentically with your target audience.

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Voice Customization

Beyond selecting a library voice, you can customize: Voice Speed:
  • Adjust speaking pace
  • Slower for clarity
  • Faster for efficiency
Voice Settings:
  • Temperature control
  • Stability settings
  • Language-specific options
Custom Voices:
  • Clone your own voice
  • Create brand-specific voices
  • Upload audio samples or record directly

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Best Practices

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Matching Voice to Use Case

Customer Service Agents:
  • Use conversational style
  • Choose friendly, helpful tone
  • Match language to customer base
Sales Agents:
  • Use conversational style
  • Choose confident, engaging tone
  • Consider gender based on target audience
Support Agents:
  • Use narrator or conversational style
  • Prioritize clarity and patience
  • Professional but reassuring
Appointment Reminders:
  • Use conversational style
  • Choose professional but friendly tone
  • Clear pronunciation essential

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Brand Alignment

Formal Businesses (Legal, Financial):
  • Professional, clear voices
  • Narrator style or formal conversational
  • Slower, measured pace
Casual Businesses (Retail, Hospitality):
  • Friendly, warm voices
  • Conversational style
  • Natural, engaging pace
Tech Companies (Software, Startups):
  • Modern, clear voices
  • Conversational style
  • Efficient, professional pace

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Testing Recommendations

Before deploying to production:
  1. Preview Extensively - Listen to full voice samples multiple times
  2. Test in Context - Use the voice in test calls with your actual script
  3. Get Feedback - Have team members and test users evaluate
  4. Compare Options - Test 2-3 similar voices side-by-side
  5. Real Scenario Testing - Test in actual conversation flows
Don’t select a voice based solely on the preview sample. Always test the voice in real conversation scenarios that match your use case.

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Managing Favorites

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Why Use Favorites

  • Quick Access - Find your preferred voices instantly
  • Team Consistency - Share favorite voice IDs with team members
  • Easy Comparison - Compare top choices in one place
  • Organized Selection - Build curated collections for different use cases

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Adding Favorites

  1. Find a voice you like in the library
  2. Click the star icon on the voice card
  3. Voice is added to your “Favorite Voices” tab
Create a curated collection of 3-5 favorite voices for different scenarios: customer service, sales, support, announcements.

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Voice Cloning

Create completely custom voices unique to your brand:

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Custom Voice Features

  • Upload Audio - Use pre-recorded voice samples
  • Record Directly - Record voice samples in-browser
  • Multiple Languages - Support for English and Arabic
  • Instant Preview - Generate TTS preview before finalizing
  • Full Integration - Use custom voices just like library voices

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Use Cases for Custom Voices

Brand Voice Consistency:
  • Clone your CEO’s or founder’s voice
  • Create a signature brand voice
  • Maintain consistency across all customer touchpoints
Celebrity or Influencer:
  • Use authorized voice cloning for brand partnerships
  • Create authentic voice experiences
Regional Authenticity:
  • Clone voices with specific regional characteristics
  • Match exact accent requirements
Legacy Preservation:
  • Maintain voice consistency when replacing voice actors
  • Preserve signature voices
Custom voice cloning is available to all users. See the Voice Cloning documentation for detailed instructions.

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Voice Settings in Agents

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Single Prompt Agents

Voice settings include:
  • Voice selection from library or custom voices
  • Voice speed adjustment
  • Language configuration
  • Additional voice parameters

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Flow Agents

More advanced voice options:
  • Global Voice - Default voice for entire flow
  • Node-Level Override - Different voices for specific nodes
  • Scenario-Based Voices - Match voice to conversation context
Example Multi-Voice Flow: 
Welcome Node: Friendly female conversational voice
Support Node: Professional male narrator voice
Transfer Node: Calm, reassuring voice

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Technical Details

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Voice IDs

Every voice has a unique ID:
  • Used in API integrations
  • Programmatic agent configuration
  • Team sharing and documentation
Copy Voice Information:
  1. Click voice card menu (⋮)
  2. Select “Copy ID” or “Copy Name”
  3. Use in your integrations or documentation

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Voice Processing

  • Selection Time - Instant (no processing delay)
  • Call Quality - High-quality audio streaming
  • Language Detection - Automatic language matching
  • Pronunciation - Context-aware pronunciation

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Common Questions

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Can I use different voices in one agent?

Yes, in Flow Agents you can set different voices for different nodes. This allows you to use specific voices for different conversation scenarios.

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How many voices can I favorite?

Unlimited. Favorite as many voices as you need for your various use cases.

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Can I change an agent’s voice after deployment?

Yes, you can change an agent’s voice at any time. The change takes effect immediately for new calls.

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Do voices support all languages?

Each voice supports specific languages. English voices work with English text, and Arabic voices work with Arabic text. Always match voice language to your agent’s conversation language.

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What happens if I delete a custom voice?

If you delete a custom voice that’s being used by an agent, that agent will show an error and you’ll need to select a new voice.

Voice Cloning

Create custom voices from your own audio samples

Single Prompt Agent Voice Settings

Configure voice in Single Prompt Agents

Flow Agent Voice Settings

Set up voices in Flow Agents

Testing Your Agent

Test how your selected voice sounds in real calls