Voice Cloning

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Overview

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Why Use Voice Cloning

• Create a signature voice that represents your company
• Ensure consistent voice across all customer interactions
• Stand out from competitors using generic AI voices

• Clone authorized voices (CEO, founder, brand ambassador)
• Maintain authentic regional accents
• Preserve specific vocal characteristics

• Match specific tone and style requirements
• Create industry-specific voices (medical, legal, technical)
• Control exact pronunciation and cadence

• Create multiple voices for different departments or scenarios
• Test different voice personalities
• Update and refine voices as your brand evolves

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How Voice Cloning Works

1. Provide Audio Sample - Upload an audio file or record directly
2. Configure Details - Set name, language, dialect, tags, and optional cover image
3. Generate Preview - Test how your voice sounds with sample text
4. Create Voice - Finalize and add to your voice library
5. Use in Agents - Select your custom voice like any library voice

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Processing Time

• Voice Creation: 30-60 seconds
• Preview Generation: 10-30 seconds
• Availability: Immediate after creation

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Creating a Custom Voice

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Step 1: Voice Details

• Give your voice a descriptive name
• Examples: “Customer Service - Sarah”, “Sales - Professional Male”
• Max 100 characters
• Helps identify voice in library

• Add context about the voice
• Note use cases or characteristics
• Internal reference only (not visible to customers)

• English - For English-speaking markets
• Arabic - For Arabic-speaking markets

• Egyptian (EG)
• Jordanian (JO)
• Saudi Arabian (SA)
• UAE (AE)
• Gulf
• Levantine
• North African

• Male - Masculine voice
• Female - Feminine voice

• Conversational - Natural, friendly tone
• Narrator - Clear, articulate tone

• Upload a visual representation (JPG, PNG)
• Max size: 5 MB
• Displays on voice card in library
• Professional headshot or brand logo recommended

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Step 2: Input Audio

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Option A: Upload Audio File

• MP3, WAV, WebM, OGG, AAC, M4A, FLAC

• Max file size: 32 MB
• Recommended duration: 30-90 seconds
• Clear, noise-free audio
• Natural speech with varied sentences

1. Click “Upload” tab
2. Drag and drop file or click to browse
3. Wait for upload completion
4. File validated automatically

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Option B: Record Voice

• Duration: 3-9 seconds
• Browser microphone access required
• Format: WAV (automatic)

1. Click “Record” tab
2. Grant microphone permission
3. Click “Start Recording”
4. Speak naturally (2-3 sentences)
5. Click “Stop Recording”
6. Review recording
7. Re-record if needed

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Step 3: Generate Preview

1. Enter sample text (minimum 5 words)
2. Click “Generate Preview”
3. Wait for processing (10-30 seconds)
4. Listen to audio preview
5. Regenerate with different text if needed

"Hello, thank you for calling. How can I help you today?"

"Welcome to Acme Corporation. I'm here to assist with any questions."

"Your order has been confirmed and will ship within two business days."

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Step 4: Create Voice

1. Click “Create” button
2. Wait for processing (30-60 seconds)
3. Voice added to “My Voices” library
4. Available immediately in all agents

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Audio Quality Guidelines

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Recording Environment

• Quiet room with minimal echo
• Closed windows and doors
• No background noise (HVAC, fans, traffic)
• Sound-dampening materials (curtains, furniture)

• Outdoor locations
• Rooms with hard surfaces (echo)
• Areas with background conversations
• Near computers or electronics

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Microphone Selection

• USB condenser microphone
• Noise-canceling headset
• Dedicated podcasting microphone
• Quality laptop built-in mic (in quiet space)

• Phone speakerphone
• Low-quality earbuds
• Far-field microphones
• Heavily compressed audio sources

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Audio Content

• Questions and statements
• Different emotions (friendly, professional, reassuring)
• Various sentence lengths
• Natural pauses and inflection
• Varied pronunciation patterns

• Monotone speech
• Reading lists or numbers only
• Repetitive phrases
• Shouting or whispering
• Background music or sound effects

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Managing Custom Voices

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Viewing Custom Voices

1. Navigate to “Voices” in sidebar
2. Click “My Voices” tab
3. All custom voices display here
4. Same features as library voices (preview, favorite, filter)

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Using Custom Voices

1. Open agent Voice Settings
2. Click “Select Voice”
3. Navigate to “My Voices” tab
4. Select your custom voice

• Available in global voice settings
• Can be used in node-level overrides
• Appears in all voice selection menus

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Editing Voice Details

• Change voice name
• Update description
• Modify tags
• Replace cover image

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Deleting Custom Voices

• Remove voice from all agents using it
• Save/export audio sample if you want to recreate later
• Confirm no other team members are using it

1. Find voice in “My Voices” tab
2. Click voice actions menu (⋮)
3. Select “Delete Voice”
4. Confirm deletion
5. Voice removed permanently

• Agents using deleted voice will show error
• Must select new voice for affected agents
• Previous call recordings remain accessible

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Voice Cloning Best Practices

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Sample Selection Strategy

• Friendly, helpful tone
• Clear enunciation
• Moderate, comfortable pace
• Warm, welcoming inflection

• Confident, enthusiastic energy
• Engaging and personable
• Natural variation in pace
• Professional but approachable

• Clear, methodical pace
• Patient, reassuring tone
• Precise pronunciation
• Calm demeanor

• Authoritative, clear delivery
• Professional tone
• Consistent pacing
• Formal style

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Multi-Voice Strategy

Voice 1: "Customer Service - Friendly Female"
- Tags: Female, Conversational
- Use: General inquiries, warm greetings

Voice 2: "Customer Service - Professional Male"
- Tags: Male, Narrator
- Use: Account information, formal communications

Voice 3: "Customer Service - Calm Female"
- Tags: Female, Conversational
- Use: Complaint handling, de-escalation

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Testing Custom Voices

1. Preview Testing - Generate multiple TTS previews with varied scripts
2. Agent Integration - Create test agent with your voice
3. Script Testing - Test with actual conversation flows
4. Team Review - Get feedback from colleagues
5. A/B Testing - Compare with library voices
6. Live Pilot - Deploy to small percentage of calls first
7. Customer Feedback - Monitor customer reactions

• Pronunciation is clear and natural
• Pace is appropriate for use case
• Tone matches brand personality
• No robotic or artificial qualities
• Handles varied sentence types well
• Emotional range is appropriate
• Consistent quality across different texts
• Regional pronunciation is accurate (if applicable)

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Common Issues and Solutions

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”Recording too short” Error

• Record longer sample (5-7 seconds recommended)
• Speak 2-3 complete sentences
• Don’t rush through the recording
• Include natural pauses

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”Audio file too large” Error

• Compress audio file using audio editor
• Convert to MP3 format with reasonable bitrate
• Trim unnecessary silence at beginning/end
• Use online audio compression tools

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”Preview generation failed” Error

• Audio quality too low
• Audio sample too short or too long
• Excessive background noise
• Temporary server processing issue

• Upload different, higher-quality audio sample
• Ensure recording environment is quiet
• Check file format is supported
• Verify file isn’t corrupted
• Try again (may be temporary issue)

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Voice Sounds Robotic or Unnatural

• Poor audio sample quality
• Background noise in recording
• Insufficient vocal variation
• Overly monotone source audio
• Very short sample duration

• Re-record in quieter environment
• Use better quality microphone
• Include more natural speech variation
• Speak with authentic inflection and emotion
• Provide longer audio sample (if using upload)

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Can’t Find Custom Voice

• Check specifically in “My Voices” tab
• Refresh browser page
• Verify voice creation completed successfully
• Confirm you’re in correct project
• Check if voice was accidentally deleted

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Use Cases and Examples

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Brand Voice Consistency

1. Clone authorized brand representative’s voice
2. Create custom voice with approved characteristics
3. Use across all agent instances
4. Ensure 100% brand consistency

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Regional Market Targeting

1. Clone native Gulf Arabic speaker
2. Select UAE or Saudi dialect
3. Ensure regional pronunciation patterns
4. Build trust through authentic accent

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Multi-Department Strategy

1. Sales: Energetic, engaging voice
2. Support: Calm, helpful voice
3. Billing: Professional, clear voice
4. Executive: Authoritative, trustworthy voice

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Legacy Voice Preservation

1. Clone original voice actor (with permission)
2. Create AI voice model
3. Transition seamlessly to AI
4. Preserve customer familiarity

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Technical Specifications

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File Specifications

• Max size: 32 MB
• Formats: MP3, WAV, WebM, OGG, AAC, M4A, FLAC
• Recommended duration: 30-90 seconds
• Sample rate: 16kHz or higher recommended

• Duration: 3-9 seconds
• Format: WAV (automatic)
• Sample rate: Browser default
• Bitrate: Automatic

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Processing Specifications

• Voice creation time: 30-60 seconds
• Preview generation: 10-30 seconds
• Storage: Permanent (until manually deleted)
• Usage: Unlimited across all agents

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Limitations

• Unlimited custom voices
• 32 MB max file size per upload
• 3-9 seconds for direct recording
• 5 MB max cover image size

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Advanced Features

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Instant Voice Enhancement (Beta)

• Automatic background noise removal
• Voice clarity enhancement
• Consistency optimization
• Better results with imperfect recordings

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Voice Versioning

1. Create new voice with updated audio sample
2. Use naming convention (e.g., “Sales Voice v2”)
3. Test new version in parallel
4. Switch agents when ready
5. Keep old version as backup

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