> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryhamsa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Centralized monitoring interface for tracking system activity, performance, and customer satisfaction

The Dashboard is your command center for monitoring and analyzing your voice AI system. It provides real-time visibility into active calls, comprehensive performance metrics, and deep insights into customer satisfaction.

## Dashboard Sections

The dashboard is organized into four key areas, each designed to answer specific questions about your system:

<CardGroup cols={2}>
  <Card title="Overview" icon="chart-line" href="/agents/dashboard/overview">
    **High-level heartbeat.** View live session counts, total volume trends, and aggregate duration metrics to understand overall system activity at a glance.
  </Card>

  <Card title="Performance" icon="gauge" href="/agents/dashboard/performance">
    **Technical health.** Analyze system latency, response times, and reliability to ensure your agents are performing optimally.
  </Card>

  <Card title="Satisfaction & Outcome" icon="heart" href="/agents/dashboard/satisfaction">
    **Customer sentiment.** Track CSAT scores, Net Promoter Score (NPS), and sentiment analysis to measure user happiness and call resolution effectiveness.
  </Card>

  <Card title="Live Calls" icon="phone" href="/agents/dashboard/live-calls">
    **Real-time monitoring.** Watch calls as they happen, view live statuses, and join active sessions as a listener for quality assurance.
  </Card>
</CardGroup>

## Common Use Cases

| Goal                                  | Best Tab                                                          |
| ------------------------------------- | ----------------------------------------------------------------- |
| **"Is the system busy right now?"**   | [Overview](/agents/dashboard/overview) (Live Sessions)            |
| **"Are my agents too slow?"**         | [Performance](/agents/dashboard/performance) (Latency Metrics)    |
| **"Are customers happy?"**            | [Satisfaction](/agents/dashboard/satisfaction) (CSAT & Sentiment) |
| **"I need to listen to a call now."** | [Live Calls](/agents/dashboard/live-calls)                        |

## Accessing the Dashboard

The Dashboard is the default landing page when you log in to the platform. You can always return to it by clicking **Dashboard** in the main navigation menu.