> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryhamsa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick Start

> Get started with Call History in 4 simple steps

## Overview

Get up and running with Call History quickly. Follow these steps to view, filter, and analyze your voice conversations.

## Prerequisites

Before getting started, ensure you have:

* An active project selected
* Appropriate permissions to view call history
* At least one completed or in-progress call

## Quick Start Steps

1. **Navigate to Call History**
   * Go to the [Call History section](https://agents.tryhamsa.com/app/call-history) in your dashboard
   * Or navigate via Dashboard → Call History

2. **View Calls**
   * Browse recent calls in the list view
   * Calls are sorted by time (most recent first) by default
   * Default filters show: COMPLETED, FAILED, IN\_PROGRESS, FORWARDED

3. **Filter and Search**
   * Use date range presets (Today, This Week, This Month, etc.)
   * Filter by status (COMPLETED, FAILED, IN\_PROGRESS, etc.)
   * Filter by channel (Web, Telephone)
   * Search by call ID, user number, or agent ID

4. **View Call Details**
   * Click any call row to open the details drawer
   * Explore tabs: Overview, Conversation, Logs, Outcomes
   * For active calls: Click "Start Live Monitoring" to join as a listener, then use "Send instruction to agent..." to send real-time prompts
   * Export call data or transcript if needed

## Next Steps

Now that you've accessed your call history:

* **[Viewing Calls](./viewing-calls)** - Learn detailed steps for filtering, searching, and sorting calls
* **[Call Details](./call-details)** - Understand call details drawer and all available information
* **[Best Practices](./best-practices)** - Optimize your call history usage for analysis

## Related Documentation

<CardGroup cols={2}>
  <Card title="Introduction" href="./introduction">
    Learn more about Call History features and capabilities
  </Card>

  <Card title="Viewing Calls" href="./viewing-calls">
    Detailed guide on filtering, searching, and sorting calls
  </Card>

  <Card title="Call Details" href="./call-details">
    How to view and analyze individual call information
  </Card>

  <Card title="Dashboard Overview" href="/agents/dashboard/overview">
    Monitor overall system performance
  </Card>
</CardGroup>